Modul 4. Managementul proceselor de afaceri

Module 4. Business Process Management

Duration of training: 16 academic hours

This course is for you if:

  1. You work in the enterprise as an operations manager;
  2. You are an entrepreneur, who wants to improve your knowledge on increasing the efficiency of running your business;
  3. You want your company to become efficient and flexible;
  4. You want to optimise your business processes.

What will you learn in this module?

  1. Define and understand business processes;
  2. Mapping business processes. Process structure and architecture;
  3. Business process management strategies;
  4. Analysis and measurement of process performance;
  5. Process optimization;
  6. Digitisation of business processes: productivity solutions (CRM, ERP), smart business calendars, IP telephony, etc.
  7. Management of internal company processes by applying standards in specific areas

At the end of the module you will be able to:

  • Identify critical processes and their specific issues;
  • Formulate improvement proposals and implement them;
  • Apply a set of tools and methods to measure existing processes;
  • Determine the current performance from which to start the improvement effort;
  • Identify the cause of problems, using a set of tools and methods for identifying, controlling processes within the enterprise.

Nota bene!

Upon completion of the training module participants will obtain certificates of attendance. Certificates are offered to participants who have a minimum 60% attendance margin in the training courses.

 

Apply now!